Our Helpdesk provides prompt and real-time support where all queries are responded to and resolved.

 

You can configure different people as Help Desk Managers for different branches. To be a Help Desk Manager, the person must be assigned an HR role. 

 

All Help tickets raised by employees from the selected branches will go to the assigned Help Desk Manager with a copy to the Customer Admin.


 

To configure the user as Helpdesk Manager, 

 

On the Home Page click “Transactions”. 

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Scroll down to “Communication and collaboration”.   

 

Click  “Help Desk”.   

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Click “Configure” under “Workflow”.

 

Once the HR role is assigned, select the designated HR from the drop-down.


Check the box “Is Active”.


You can select all branches or select a particular branch.


Click “Save”.

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The Help Desk Manager can now log in and view the tickets raised by the employees from the particular branch and can also create new tickets.