Our help desk provides prompt and real-time support where all queries are responded to and resolved.
You can configure different people as help desk managers for different branches. To be a help desk manager, the person must be assigned an HR role.
All help tickets raised by employees from the selected branches will go to the assigned help desk manager with a copy to the customer admin.
To configure the user as Helpdesk Manager,
On the Home Page, click “Transactions.”
Scroll down to “Communication and collaboration.”
Click “Help Desk.”
Click “Configure” under “Workflow.”
Once the HR role is assigned, select the designated HR from the drop-down.
Check the box “Is Active.”
You can select all branches or select a particular branch.
Click “Save.”
The help desk manager can now log in and view the tickets raised by the employees from the particular branch and can also create new tickets.