Help and Support- New UI

Email/Call the Support Team
Refer to the below contact details to connect with the Paybooks team. Helpline ✆✆08047107070 Interactive Voice Response  IVR is an automated tele...
Tue, 16 May, 2023 at 4:48 PM
How to configure Helpdesk.
Our Helpdesk provides prompt and real-time support where all queries are responded to and resolved.   You can configure different people as Help Desk Mana...
Thu, 25 Jul, 2024 at 6:55 PM
How to Override the Tickets
You have the option to re-assign the tickets from one Help Desk Manager to a different Help Desk Manager using the override feature.  This will be benef...
Thu, 25 Jul, 2024 at 7:33 PM
How to raise the tickets on behalf of the employees.
You have the option to view the tickets raised as well as the option to create new tickets. On the Home Page click “Transactions”.      Scroll down to...
Thu, 25 Jul, 2024 at 7:06 PM
How to View and Reply to the Tickets.
On the Home Page click “Transactions”.      Scroll down to “Communication and collaboration”.       Click “Help Desk”.    Click  “View Tickets” under...
Thu, 25 Jul, 2024 at 7:37 PM