On the Home Page, click “Transactions.”
Scroll down to “Communication and collaboration.”
Click “Help Desk.”
Click “View Tickets” under “Configure.”
Select the “Status—
- New
A fresh or a new request/query.
- In Progress
Indicates that the ticket is being worked upon.
- Resolved
Indicates that the issue has been addressed and a solution has been provided.
The ticket is still open and can be reopened if the problem persists or new information arises.
- Closed
Represents the final stage of the ticket lifecycle.
The issue is considered completely resolved, and the ticket is locked, preventing any further updates.
Search the “Ticket No./Employee Name.”
Click “Search.”
Click “Ticket ID.”
Click 'Reply' to respond to the ticket.
Enter the “Comment.”
Click “Reply.”
All the responses made for this ticket will be displayed.
