You have the option to view the tickets raised as well as the option to create new tickets.
On the Home Page click “Transactions”.
Scroll down to “Communication and collaboration”.
Click on “Help Desk”.
Click on “View Tickets” under “Configure”.
By clicking on the “New” option you can raise the new tickets.
Select “Priority” from the drop-down menu.
Select “Category” (select for which module you are raising the queries)
Enter the “Subject” (main issue/reason for the email).
Enter the “Query” (details on the issue/concern).
Update the “Alternate email” (This is optional, but is useful to track the email in case you do not receive it to your main email ID)
If you want to add any attachment means, click the “Add Attachment”.
Click “Choose file”.
Once you have uploaded the file click “Continue”.
If you wish to remove the attachment once uploaded, click “Remove”.
Once you have updated all the details click the “Submit” option.
If you want to reset the details, click the “Reset” option and reset the query.
By clicking on the “List” option, we can search the list of tickets.
Select the “Status” of the ticket.
Enter the “Ticket No/ Employee Name”
Click the “Search” option and the tickets will be displayed.
Click “My tickets” to view the tickets raised by you.
Note: To view the tickets, they must be re-assigned to you.
To reassign, use the “Override Ticket “option. To know more on how to override tickets, please click here.