How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
+91 80 3959 1100
Payroll Activation, Billing & Payment
How to sign up for payroll in Paybooks?
How to recharge your payroll account in PayBooks?
When and how to make payments for payroll in PayBooks?
How is the amount to be paid calculated?
How is the number of employees taken for billing?
See all 8 articles
Monthly Payroll / Payrun
What to do before running payroll?
How to edit or re-run payroll of a month?
Add/Update Monthly Attendance
What to do after running payroll?
How to delete processed payroll data?
See all 28 articles
Leave & Attendance
Leave Management system (LMS)
How to create/alter New Leave Type ?
How to update Leave Encashment units ?
Why some employees and leave types are not shown in attendance page in run payroll wizard?
How to adjust comp off on behalf of employees ?
See all 26 articles
How to download pay slips in PDF format?
How to customize format of pay slips?
How to email pay slips to employees?
Why is a salary component not visible in pay slips?
How to show pay slips in employee self service?
Income Tax Management
How to check and audit income tax declarations and deductions of employees?
How to Override Income Tax amount?
How do I open/close Employee Tax declarations in the ESS portal?
What is “Adhoc Tax” and how is it computed?
How is Surcharge computed?
See all 13 articles
How to download bank statement?
Form 16 - FAQs
How to view or download detailed salary report?
How to view statutory compliance reports?
How to generate Form 16 ?
See all 12 articles
Loan related FAQs
How to add Loan Master ?
How to add new Loan record ?
How to recover loan installments for couple of subsequent months in one payroll?
How to waive/close the loan ?
Why Loan EMI is not getting deducted?
See all 6 articles
Settings related FAQs
How to create New Masters like Department, Designation etc.. ?
How to create a salary component?
How to allocate a pay component in salary structure of employees?
How to create a company location?
How to Activate Financial Year?
See all 14 articles
How to declare my IT Declaration/Proof Submission details?
What are the menu options available under My Space?
What are the menu options available under My Leaves ?
Why reporting manager not able to view Reportee leave history?
Document Management System (DMS)
How to create New Category of Documents & manage employees documents like Educational Certificates, PAN etc.. ??
How to upload company policies like leave policies and other policies?
How to add alerts for employees?
Why email notifications are not working ?
Where to upload logo and what should be the size of Logo?
How to create/add New Employee ?
How to Import new employees records in bulk ?
See all 23 articles
Resigned and Full & Final Settlement Process FAQs
How to add resigned employees & process settlement (FFS) ?
Why values need be selected in Reason for Exit field?
Why values need be selected in ESI Remarks field?
What are the impacts of values under Pay Process Type field ?
How to make resigned employee ACTIVE again?
See all 8 articles
Employee Self Service related FAQs
Email Setup, Login Creation & User Password Reset
How to Create Employee (ESS) Logins?
How to Reset Password of ESS Login ?
How to activate/deactivate employee ESS Login ?
PF, PT, ESI related FAQS
Why is Profession Tax (PT) not getting calculated?
Where to add PF Restrictions status for bulk Employees ?
Why PT gets calculated even though “worked days” is “ZERO”?
How to configure PF on restricted wages?
How to Create Voluntary Provident Fund contribution Component?
Direct Salary Payment FAQs
How to initiate direct salary transfer ?
Once the payment is credited, can Payroll be re-processed ?
Does part payment can be initiated ?
We do not have ICICI Current Bank Account, then how to register to this feature?
Can we make statutory payments i.e., PF, ESI & IT using this feature ?
See all 7 articles